All information given on the application form must be true and accurate.

Retain the Smartcard deposit receipt as a copy of the transaction and a record of the card number.

Mana Coach Services Limited will provide a full refund of deposit if the Smartcard is presented by the registered card holder in full working condition at the Mana Coach Services offices.

When money remains in credit on the Smartcard, the total will be refunded.

It is the responsibilility of the card holder to ensure that the Smartcard remains in working order. The card holder must ensure:

• that the card is not defaced, vandalised or damaged in any manner
• the card is not altered, modifed or otherwise tampred with

It is the reponsibility of the card holder to notify Mana Coach Services Ltd of change in contact details.

Loss of a Smartcard must be reported to Mana Coach Services Ltd immediately. The card can be automatically 'hotlisted', barring all users from access to the stored value.

Hotlising can only be removed at the Mana Coach Services offices.

Any Smartcard found should either be handed to a driver or sent to the Mana Coach Services offices.

If a fault occurs on a Smartcard the driver will return the card to the Mana Coach Services offices.

In return for the card the driver will issue a form receipt for the customer to retain and use until the card is returned.